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Customer Service Essentials
Fundamentals of Customer Service
You have to be continually creating and reinforcing a reputation in your community and in the industry, while, internally, you should be a great department and ensure everyone in your organization -- and within your extended enterprise of vendors and partners -- knows that you deliver great service. This video course will help you provide the best service possible, whether you are a supplier or a customer.
Becoming an Expert at Remembering Names
This video course is meant to give you processes and mental exercises to help you remember names efficiently. It comprises four video lessons that provide a process for remembering names, reasons for using mental images, and a mental exercise to test your skills. After viewing this course, learners will be adept at recalling the names of everyone they meet -- from coworkers, to customers, to professional connections.
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