Making Difficult Conversations Less Difficult

Women in Plastics
Free The Elephants! Making Difficult Conversations Less Difficult
Presented by Sarah Noll Wilson

Do people in your organization engage in the phenomenon known as “violent politeness”? Examples of this politeness include: not having honest conversations; not offering up dissenting opinions; or not naming the unmentionables. In this silence, things like mistrust, lack of clarity, and disengagement can emerge and block our ability for greater success.
Armed with research, practical advice, and powerful stories, this presentation will teach you how to shift from violent politeness to candid, curious, and compassionate conversations.

Learning Objectives:
• Define barriers and create drivers to developing more honest and curious relationships
• Explore the neuroscience behind stress
• Learn how to deconstruct your stories and assumptions about a situation or another person
• Define different types of “elephants”
• Learn a powerful technique for starting a difficult conversation

About Sarah Noll Wilson
Sarah Noll Wilson is on a mission to help leaders build and rebuild teams. Her goal is to empower leaders to understand and honor the beautiful complexity of the humans they serve. Through her work as an Executive Coach, an in-demand Keynote Speaker, Researcher, soon to be Author, Sarah helps leaders close the gap between what they intend to do and the actual impact they make. Sarah creates a safe, honest environment, preparing people to deal with real-world conflict, have more meaningful conversations, and create purposeful relationships. Working with CEO's, HR leaders, and organizations that care deeply about their employees and understand the connection between employee development, employee satisfaction and organizational success, Sarah specializes in transforming relationships from good to great.

With 15+ years in leadership development, Sarah earned a Master's Degree from Drake University in Leadership Development and a BA from the University of Northern Iowa in Theatre Performance and Theatre Education – no wonder clients love the energy she brings to their teams! She is certified in Co-Active Coaching, Conversational Intelligence, and is a frequent guest lecturer at universities.

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